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Where can I provide feedback on the new platform?

Updated

You can provide feedback on usability, overall satisfaction and any other type of feedback in several ways:

1. Online surveys:

      • Feedback button: This can be found on the right side of the screen - share any feedback you wish to on improvements needed on our website.
      • Customer Satisfaction survey after order completion: Share how satisfied you are with our website plus any further feedback you want us to learn from you.
      • Customer Satisfaction survey on selected pages: Occasionally we will launch a short term survey on selected pages, to learn from you what we can improve on these pages and specific elements.

2. User tests: Join our user testing sessions. Keep checking for more information how to join the tester community.

3. Email/Webform queries: We will analyse on a regular basis the challenges you are facing and how to solve them one by one.

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