To prepare your goods for collection:

• Make sure the items and quantities match your approved return request. 
• If you're returning a non-faulty item, it must be in its original packaging, unused, and undamaged.
• If your goods are being collected for repair (after-sales service), use protective, ideally original, packaging to prevent any damage in transit.
• Pack everything securely, check it's complete and clean, and label it clearly.
• Have the goods ready and easy to access before our driver arrives, and make sure an authorised person is available for the handover.

Please note that our driver may need to refuse collection if the goods don't meet these requirements.

For additional assistance, please reach out to our Customer Care team through one of the channels:

• Use our Live Chat in the bottom right corner of your screen
• Give us a call at 08000 858585
• Fill out our contact form

Please have your Lyreco customer number available when contacting us.