You can return orders online directly from your account:

1. Log in and go to Account & Settings > My orders.
2. Find and select the order that you wish to return. 

3. On the order information page, select Return order.

   

   Note: If the Return order option isn't available, it means your order was either placed more than 30 days ago or doesn't include any returnable products. For more details, please see What are Lyreco's return policies?

4. On the Return page, select a return reason and the items and quantities to be returned.

5. Confirm by selecting Return products.

   

• In case your order was delivered by FedEx, you will also receive the return label. For deliveries made by our own Lyreco drivers, a return label is not needed.

• The items will then be collected from the address they were originally delivered to within 5 working days.

Please note the following:
Furniture Products may only be returned with a prior written agreement and within 30 days of delivery. Non-stock products are not eligible for returns. For health and safety reasons, we cannot accept returns of food and drink products unless they are found to be defective.

• Use our Live Chat in the bottom right corner of your screen
• Give us a call at 08000 858585
• Fill out our contact form

Please have your Lyreco customer number available when contacting us.

You might also find helpful: 

• How do I request a return label for a FedEx delivery?

• What are Lyreco's return policies?