You can return orders online directly from your account:
- Log in and go to Account & Settings > My orders.
- Find and select the order that you wish to return.
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On the order information page, select Return order.
Note: If the Return order option isn't available, it means your order was either placed more than 30 days ago or doesn't include any returnable products.
For more details, please see What are Lyreco's return policies?
- On the Return page, select a return reason and the items and quantities to be returned.
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Confirm by selecting Return products.
After this, you will receive an email confirmation that your return request has been received. In case your order was delivered by [external delivery service], you will also receive a return label. For deliveries made by our own Lyreco drivers, a return label is not needed.
The items will then be collected from the address they were originally delivered to within 5 working days.
| Please note: The Lyreco driver may refuse a return if it appears that the returned product is not in its original packaging or the packaging is damaged. |