Thank you for exploring our new platform!
The feature you’re looking for isn’t available on our new platform yet, but it's on the way. In the meantime, you can complete this task in the original Lyreco Webshop following the instructions in this article. To switch back, simply click on your log in 'Account & Settings' and then click on 'Back to original platform'.
If a delivery was made by our own Lyreco drivers, you can request the Proof of Delivery through your Lyreco Webshop account. Follow these steps while logged in:
- Go to your account menu > Documents > PDF Proof of Delivery.
- Search for the document by the proof of delivery number, order number or date range.
3. Select the needed Proof of Delivery and click REQUEST.
The requested document(s) will be emailed to you within a few minutes.
Please note that most customers are still opting for contactless deliveries so there will be no signature, but rather a photo of where the delivery was left and the name of the accepting person.
To receive a Proof of Delivery that was made by a 3rd party carrier, please contact our Customer Care team:
- Use our Live Chat in the bottom right corner of your screen
- Give us a call at 1800 88 22 76
- Fill out our contact form
Please have your Lyreco customer number available when contacting us.