Thank you for exploring our new platform!

The feature you’re looking for isn’t available on our new platform yet, but it's on the way. In the meantime, you can complete this task in the original Lyreco Webshop following the instructions in this article. To switch back, simply click on your log in 'Account & Settings' and then click on 'Back to original platform'. 

THIS FUNCTION CAN STILL BE COMPLETED IN WEBSHOP:

To access your Proof of Deliveries, follow these simple steps while logged in to your Webshop account:

1. Click the person icon.

2. Navigate to 'Documents':

   

3. Find and select 'PDF Proof of Delivery':

   

4. You can then search by delivery number, order number or by date range.

5. Your requested document(s) will be emailed to you within a few minutes.

6. Most customers are still opting for contactless deliveries so there will be no signature, but rather a photo of where the delivery was left and the name of the accepting person. 

** Please note that this facility is not available for customers whose deliveries are not made by our own Lyreco drivers.

For additional assistance, please reach out to our Customer Care team through one of the below channels:

• Use our Live Chat in the bottom right corner of your screen
• Give us a call at 08000 858585
• Fill out our contact form

Please have your Lyreco customer number available when contacting us.